Shipping Policy

Thank you for visiting and shopping at Hvgadgets’ Online Store. Following are the terms and conditions that constitute our Domestic Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on Saturday’s, Holidays and during Special Sales(e.g. Christmas & Black Friday). Products will still be available for purchase on Hvgadgets.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via Email or SMS.

Shipping rates & delivery estimates

Shipment method	Estimated delivery time	Shipment cost
Express	1 business days	K50
Standard	2 business days	K35
National Express	2 Business days	K100

* Next day delivery is available for orders with delivery addresses outside of Lusaka, Zambia.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once your order has been shipped containing your tracking number(s). The tracking number(s) will be active within 24 hours.

Damages

Hvgadgets is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately with your order number to file a claim.

Please save all Receipts, Invoices, Packaging Materials and Damaged Goods before filing a Claim.

Domestic Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.